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Note: Registered customers go to: Your Account to subscribe.
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| FAQs |
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Customer Service Information
Payment
1. What Form of payment do you accept?
Visa, MC, Discover, American Express, E-checks
2. Is my information secure?
Yes, we use a 256-bit encryption SSL certificate from Comodo which ensures safe internet transactions.
Ordering
3. How will I know when my order has been received by Boot BeDazzle?
After you place your order, you will receive an email confirmation with total charges and purchase information
4. Do you charge sales tax?
BootBedazzle.com is located in Texas therefore orders sold and shipped in Texas will have a sales tax fee included in the total
5. Other ways to order?
You can fax your order to 713-751-4494 which goes to a secure computer mailbox.
Or you can call Toll Free number 1- 866-998-1279 and Leave Message
6. Where can I find my Order History?
Login into “My Account” and clink on Previous Orders
Coupon Code
7. To redeem your offer code?
Enter the code in the box on the checkout page. Adjustments will be made to your order total.
E-Mail Notifications
8. How do I receive notifications of special offers, store news, new products or promotional announcements?
Sign up for e-mail to be the first to know about what’s happening. Login to “My Account” and click on E-mail Notifications - Subscribe. If you do not have an account, fill out the E-mail Updates on the main page.
9. How do I unsubscribe to the email news updates?
Login to “My Account” and click on E-mail Notifications - UnSubscribe.
Backorders
10. What about backordered items?
Items listed are usually in stock unless described otherwise. We try to keep items current but if an item should become backordered after you have placed your order, you will be notified of the backorder time delay and given the chance to cancel or change order if backorder not acceptable.
You can check the status of backordered items by logging into BootBeDazzle.com and clicking on “My Account” and “My Orders”
Shipping
11. Where do you ship?
We ship to the U.S. at the time. We will ship internationally shortly.
12. What are your shipping charges?
We charge a flat rate of $7.50 to the U.S.
In some cases, we will add on shipping charges for heavy packages where additional shipping fees were needed.
13. When will my order be shipped?
We ship out primarily with Fedex and USPS. Orders are processed on the same or next business day of receipt of order and ground domestic orders will be delivered within 5-10 business days of placing your order, We do our best to ship out items as quickly as possible. If you need your item sooner, you can it sent rush delivery for an additional charge.
Return Policy
14. What is your Return Policy?
Final Sale Items cannot be returned.
For all other items, we offer a 14 day store credit (from ship date) or refund on items purchased at BootBedazzle.com. The credit will be in the same form of payment as purchase. These items can be returned for a refund MINUS the shipping charges. Item must be returned as received in original condition with satin bag or packaging. Items not returned in good condition will not be refunded.
If your item was received damaged, you must email customerservice@bootbedazzle.com within 3 days of receiving so item can be returned for claim and replacement item issued.
15. If you would like to return an item:
• Please e-mail us at customerservice@bootbedazzle.com and let us know that you will be returning/exchanging an item.
• Please include a copy of your invoice or packing slip with your return package.
• Please explain reason for return/exchange on the copy of invoice/packing slip returned with your item.
• Please send your package via a prepaid, insured, traceable method. We cannot be responsible for items that may get lost in the mail.
• All returns attempted after 30 days will not be refunded or credited.
16. Where do I send my return?
Please send your returns or exchanges to:
Boot Bedazzle
P.O.
Houston, TX 77
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